Care Services

ALFA Care Services staff help individuals affected by HIV access community resources across our nine-county area: Alexander, Alleghany, Ashe, Burke, Caldwell, Catawba, Lincoln, Watauga, and Wilkes.

Information, Referral, and Supportive Services

ALFA case managers are available Monday–Friday to support people living with HIV in North Carolina’s foothills. We offer confidential help with referrals, forms like HMAP or Medicare, locating HIV-friendly providers, finding grant opportunities, and addressing HIV-related discrimination—often with just a quick call or visit.

Case Management starts with a private Intake Appointment to assess needs across all areas of life. Together, the client and case manager create a Care Plan to work toward personal goals. Over time, many clients reach stability and graduate from case management, but support and referrals remain available anytime.

Often, after some time, clients receiving case management reach their goals, stabilize their lives, and can manage on their own. Their case management file is closed at that point, but they are always welcome to come back for information, referral, and supportive services.

​Full HIV Case Management Services

​​For people living with HIV in our service area who have multiple or complex needs, we offer full HIV Case Management services.

Case management often involves services like these:

  • Establishment of medical and dental care

  • Referral to mental health professionals

  • Assistance with obtaining medications

  • Help in getting to medical appointments

  • Guidance about medical insurance, Medicare and Medicaid

  • Educational and social activities

  • Grocery vouchers

  • Food pantry items

  • Emergency financial assistance (rent, mortgage and utilities)

  • Referrals to health educators for basic HIV information for clients and their family members

Services for Persons Living with HIV Otuside Our Service Area

​Our case managers sometimes receive calls for help and assistance from persons living with HIV outside ALFA’s service area. In these cases, we are happy to provide contact information for our sister HIV/AIDS Service Organizations serving every one of North Carolina’s 100 counties!

​If you are living with HIV and believe you may need case management services, please contact ALFA’s Case Management Supervisor by calling 828-322-1447.

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